IJSSER

Title: E-BANKING SERVICES IN PUBLIC AND PRIVATE SECTOR BANKS IN INDIA- WITH SPECIAL REFERENCE TO SBI AND ICICI BANK
Authors: Dr.P.Chengalrayulu , Dr.A.Nagaraju and Prof.K.Ramakrishnaiah
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Dr. P.Chengalrayulu1 , Dr. A.Nagaraju2 and Prof. K.Ramakrishnaiah3 1. Department of Commerce, S.V.U College of CM&CS, Sri Venkateswara University, Tirupati-517502, A.P. 2. Lecturer in Commerce, Department of Commerce, Government College for Men (A), Kadapa-516002. 3. Retired Professor& Senior Research Fellow (ICSSR), Department of Commerce, S.V.U College of CM&CS, Sri Venkateswara University, Tirupati-517502, A.P.
MLA 8 Chengalrayulu, P., et al. "E-BANKING SERVICES IN PUBLIC AND PRIVATE SECTOR BANKS IN INDIA- WITH SPECIAL REFERENCE TO SBI AND ICICI BANK." Int. j. of Social Science and Economic Research, vol. 5, no. 9, Sept. 2020, pp. 2638-2649, doi:10.46609/IJSSER.2020.v05i09.015. Accessed Sept. 2020. APA 6 Chengalrayulu, P., Nagaraju, D., & Ramakrishnaiah, K. (2020, September). E-BANKING SERVICES IN PUBLIC AND PRIVATE SECTOR BANKS IN INDIA- WITH SPECIAL REFERENCE TO SBI AND ICICI BANK. Int. j. of Social Science and Economic Research, 5(9), 2638-2649. doi:10.46609/IJSSER.2020.v05i09.015 Chicago Chengalrayulu, P., Dr. A. Nagaraju, and K. Ramakrishnaiah. "E-BANKING SERVICES IN PUBLIC AND PRIVATE SECTOR BANKS IN INDIA- WITH SPECIAL REFERENCE TO SBI AND ICICI BANK." Int. j. of Social Science and Economic Research 5, no. 9 (September 2020), 2638-2649. Accessed September, 2020. doi:10.46609/IJSSER.2020.v05i09.015.
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Abstract: Now-a-days e-banking is the popular technology used by banks. E-banking is the outcome of technological innovations and competition. In fact, banks have been using electronic and telecommunication networks for delivering a wide range of value added products and services. The specific objectives of the present study are to analyze the various internet banking facilities offered by the selected public and private banks to its customers and to study the benefits that is provided to the individual customers under internet banking. The primary data has been collected from the customers of SBI and ICICI Bank for the year 2019-20. A total of 120 customers from each of the banks viz., SBI and ICICI Bank were selected from the list obtained from the said banks by adopting simple random sampling procedure (systematic sampling). Under simple random sampling procedure (systematic sampling procedure) at first the first name of the customer in the list given is selected as number one and after words every 10th name of the customer was selected till the number reaches to 120. This paper suggested that the thumb impression is used as a PIN code or Password for Internet Banking to avoid hacker’s money theft in technological banking. It is concluded that the popularity of e-banking is increasing and banks are adopting the latest technology, they are prone towards cyber crimes and greater is the potential for reputational risks also, therefore, there is a need to have sound security controls and strong cyber laws in India.

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